Chirag Shah
Founder and Managing Director

Senior Transformation and PMO leader with 15+ years experience establishing and leading enterprise PMOs across complex, multi-million-pound programmes within Financial Services, Telecommunications, Public Sector and Infrastructure sectors.

Trusted by C-suite leaders and programme sponsors to provide delivery confidence across cost, risk, dependencies and outcomes — particularly within high-risk, high-visibility transformation initiatives.

Proven track record governing large-scale technology and operating model change across global organisations, supporting executive decision-making through clear governance structures, integrated planning and transparent reporting.

Experience highlights

£100m+ contact centre transformation: The fastest large-scale AWS rollout in EMEA — migrating 12,000+ agents across 24 global locations.
Established a group-wide Transformation Management Office : reducing group overheads by 20% and targeting doubled contract delivery margins.
NHS Covid-19 App : national-scale delivery governance contributing to 9,000+ lives saved, 44,000 hospitalisations avoided, and ~1m Covid cases averted.
£10m+ engagement at a Tier-1 Corporate & Investment Bank : for Third Country Branch re-authorisation and Brexit readiness under immovable regulatory deadlines.
£400m+ global transformation : over 1,200+ resources in 12 countries, supporting Europe's largest card acquirer and processor.
£50m+ PSD2 & CMA Open Banking programme : regulatory compliance at scale impacting 10m+ retail and 1.3m+ corporate customers.
US$180m+ global financial services transformation : delivering a multi-year Vision+ platform implementation.
US$1.2m national ICT infrastructure programme : awarded a Certificate of Excellence by the President of Rwanda.